Privacy Policy

Privacy Policy

Last updated: 20-08-2024

VIOCIDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website viocida.com(the "Site") and purchase products from our webshop. By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:
When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, billing and shipping address, payment information, and any other information you provide.

b. Non-Personal Information:
We may collect non-personal information about your use of the Site, such as your IP address, browser type, operating system, pages visited, and the time and date of your visit. This information helps us improve the Site and enhance your shopping experience.

c. Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to collect information about your interactions with the Site. This helps us remember your preferences, track your orders, and provide a more personalized experience. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including managing payments, shipping, and communication regarding your purchases.

  • Account Management: To create and manage your account, including password recovery and providing customer support.

  • Communication: To send you updates, newsletters, promotional offers, and other information that may be of interest to you. You can opt-out of marketing communications at any time.

  • Site Improvement: To analyze how you use the Site and improve its functionality and content.

  • Security: To protect the Site and our customers from fraud, abuse, or other harmful activities.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party service providers who assist us in operating the Site, processing payments, fulfilling orders, and providing customer support. These providers have access to your personal information only to perform their functions and are obligated to protect it.

  • Legal Requirements: If required by law, we may disclose your information to government authorities or other third parties to comply with legal obligations, enforce our policies, or protect our rights.

4. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, we cannot ensure or warrant the security of any information you transmit to us.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request that we correct or update any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications.

To exercise these rights, please contact us at [your contact email].

6. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any linked websites you visit.

7. Children's Privacy

The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Viocida
maia at viocida.com